Cancelling a Booking
To ensure a smooth cancellation process and eligibility for a full refund, participants must notify us of their intent to cancel and submit a refund request no later than 30 days prior to the scheduled course date. This policy allows us to manage our resources efficiently and offer the vacated spot to other interested individuals. We appreciate your cooperation and understanding in adhering to this timeframe, which helps us maintain a fair and organized system for all participants.
Rescheduling a Booking
To ensure efficient course management, participants are advised to submit rescheduling requests at least 7 days prior to the scheduled date to waive any additional fees. Should there be a necessity to reschedule within 7 days of the course date, a fee of $150 will be applied. This fee contributes to the administrative processes involved in the coordination of course schedules.
Medical Certificate
Medical Certificates may be submitted to Top Rider Sunshine Coast as grounds for exemption from the Refund or Cancellation Policy. It should be noted that the acceptance of such certificates is subject to the organiser's discretion.
Transfers Between Participants
Transfers of course bookings between participants are permissible provided they are executed no later than two days before the course begins. Please be advised that new participants are required to fulfil the eligibility criteria established for engaging in the course for which they have registered. This is a mandatory condition for participation.
Cancellation of Services by Top Rider Sunshine Coast
Top Rider Sunshine Coast may, at its discretion, cancel or reschedule courses in the event of unforeseen events or situations outside our control. Affected participants will be informed promptly and provided with the option to transfer their enrolment to a subsequent available course or to convert their booking into a course credit. Top Rider Sunshine Coast accepts no liability for any claims related to the cancellation of a course.
Course Credits
The allocation of course credits is subject to the determination of the organising party. Should such credits be awarded, they must be redeemed within a period not exceeding three months from the issuance date.
Weather Conditions
The course will proceed under a variety of weather conditions, with the provision that a Top Rider Sunshine Coast official may cancel the session if they determine that the weather poses a risk to safety. Participants will be notified of any such cancellation by a Top Rider Sunshine Coast representative. The term 'weather conditions' encompasses, but is not limited to, phenomena such as rain, high temperatures, and gusty winds.
Forfeiture of Payments
Attendance Policy
Failure to attend a scheduled course, known as a 'no show', encompasses circumstances including, but not limited to, adverse weather conditions, occupational duties, and vehicular malfunctions. In such events, participants forfeit the right to a refund or the option to reschedule, resulting in the loss of the full booking fee.
Vehicle Requirements
A motorcycle deemed unfit for operation, which includes lacking roadworthiness, proper registration, or classification for the course, will result in the participant's ineligibility for a refund or rescheduling. The full booking fee will be forfeited under these conditions.
Alternative Arrangements
Participants may opt to utilize a motorcycle provided by the training facility, subject to prior arrangement to guarantee availability for the course.
Participant Readiness
A participant is considered unfit for riding if they lack the appropriate personal protective equipment (PPE) — including long trousers, closed footwear, gloves, helmet, and jacket (Top Rider Sunshine Coast offers gloves, helmets, and jackets if needed) — or are found to be impaired because of the influence of drugs and/or alcohol.
Unfit participants will not receive a refund or the opportunity to reschedule, and the entire booking fee will be forfeited. Top Rider Sunshine Coast retains the discretion to determine a participant's fitness to ride.
Damage Liability
The Learner shall assume full liability for any damages incurred to motorcycles, protective gear, or any property belonging to Top Rider Sunshine Coast during use. It is the Learner's obligation to remunerate Top Rider Sunshine Coast in full for repairs or replacements within fourteen days from the date the damage occurred. The cost for such damages will be determined on an individual basis, considering the specific circumstances of each incident.
If the Learner opts to pay a damage liability reduction fee of $50.00, the Learner's financial responsibility shall be limited to a maximum amount of $500.00. Conversely, should the Learner choose not to pay the damage liability reduction fee, they will be held accountable for the total expenses associated with the repair or replacement of the damaged items.
Gift Certificates
Gift certificates issued by Top Rider Sunshine Coast are applicable for use across a diverse range of Top Rider Sunshine Coast courses. Should the services selected exceed the voucher's value, the bearer is responsible for the payment of the difference in cost. These gift certificates cannot be exchanged for cash and are not eligible for a refund. Upon reaching the expiration date, Top Rider Sunshine Coast gift certificates lose all value and validity.
Q-Ride Program Terms and Conditions
In preparation for enrolment, we are committed to ensuring that all students receive comprehensive and precise information about the obligations and expectations associated with their Q-ride course booking. This document serves to fulfil that commitment and uphold the standards of professional courtesy.
Licencing Information
Individuals enrolling in a Q-Ride course must ensure they are fully informed about the prerequisites for acquiring a Queensland motorcycle learner's, provisional, and open license. It is their obligation to comprehend the necessary steps and conditions to progress through each stage of licensing. This understanding is crucial for adherence to the terms and conditions of the Q-Ride program.
Q-Ride Course Selection
It is imperative to ensure that the Q-ride course you have enrolled in aligns with your specific requirements. Furthermore, it is expected that you have thoroughly reviewed the details pertaining to the course enrolment and comprehend the criteria necessary for both entry into and successful completion of the course. Should there be any uncertainty regarding the suitability of the selected course, it is advisable to reach out to us for confirmation.
Acknowledgement of Terms and Conditions
Booking Policy
Upon reserving a Q-Ride course with Top Rider Sunshine Coast , you are entering into an agreement and are thereby affirming your understanding and acceptance of Top Rider Sunshine Coast's established booking policies and procedures. This includes, without limitation, adherence to our stipulated refund and cancellation policy. Your booking signifies a binding commitment to comply with these terms as set forth by Top Rider Sunshine Coast.
Personal Protective Gear
As a participant, you must ensure compliance with safety regulations by wearing the mandated motorcycle protective attire, which includes gloves, a helmet, a jacket, and appropriate lower body clothing such as jeans or long pants, along with closed footwear that provides ankle protection. While Top Rider Sunshine Coast can provide gloves, helmets, and jackets for your use, it remains your responsibility to come prepared with your own jeans/long pants, long sleeved shirt and adequately protective footwear.
Should you opt to use a personal helmet, it is imperative that it adheres to the Australian standards set forth for such equipment. Please be advised that failure to wear the stipulated protective gear may result in being denied participation in the course. In such an event, you acknowledge that you will forfeit any claim to the booking as well as the entire booking fee. A subsequent re-booking to complete the course will necessitate payment of the full fee once more.
Punctuality
Please be advised that punctuality is a requirement for the commencement of your course. Should you arrive more than ten minutes past the scheduled start time, it is within our rights to deny entry to the course. In such an event, you acknowledge that you will forfeit any claim to the booking as well as the entire booking fee. To attend any future course, you will be obliged to secure a new booking and remit payment of the full course fee. This policy is in place to ensure fairness and the smooth operation of our course scheduling.
Motorcycles Supplied by Participant
By participating in this course, you acknowledge the requirement to provide a motorcycle that is fully roadworthy, duly registered, and of the appropriate class (either LAMS approved, or non-LAMS approved, as specified by your selected course). Failure to comply with these conditions may result in denial of course participation. In such an event, you agree to forfeit any claim to the booking as well as the entire booking fee. Subsequent course enrolment will necessitate a new booking and payment of the applicable fee in full.
Inappropriate Conduct
You acknowledge that Top Rider Sunshine Coast will not tolerate any student being disruptive, disrespectful, using inappropriate language or discriminating against other students or staff members. You understand that if you participate in any of the above behaviour you may be removed from the course, in which case you will forfeit your booking and total amount of the booking fee and will be required to re-book and pay the full fee again if you wish to complete the course.
Collection and Use of Media
By engaging with the course, you grant permission for the occasional capture of your likeness in photographs and/or video recordings by staff or contracted professionals. These images and footage may be utilized by Top Rider Sunshine Coast for promotional and marketing purposes. Your participation in the course implies consent for such use without the expectation of compensation or other benefits.
Motorcycle Damage
Upon choosing to utilize a motorcycle supplied by Top Rider Sunshine Coast, you consent to adhere to the established terms and conditions pertaining to vehicle damage and insurance coverage. Additionally, you recognize the obligation to execute a waiver absolving Top Rider of any liability for claims stemming from injuries or property damage incurred by your actions or those of another rider.
Competency Assessments
By engaging with this course, you recognize and agree that the instructor's determinations are conclusive. Any efforts to influence the instructor's decisions through bribery, intimidation, or any form of coercion will be promptly reported to the appropriate authorities for further action in accordance with our commitment to maintaining a fair and ethical educational environment.
Provided Information
Top Rider Sunshine Coast offers detailed information about its services through various channels, including telephone, electronic mail, or the official websites. Prospective participants are advised to thoroughly acquaint themselves with the course structure before enrolment. The delivery of all courses adheres strictly to both State and National regulatory standards, with the utilization of equipment that meets all prescribed safety criteria. It is incumbent upon participants to confirm their eligibility to engage in the entirety of the training. Comprehensive details regarding the costs, durations, and specific outlines of courses can be accessed via the Top Rider Sunshine Coast website.
Participant Supports
Top Rider Sunshine Coast is committed to providing comprehensive support during your training and assessment journey. Should you need any assistance at any stage of your course, we encourage you to communicate your requirements to our staff, who will strive to facilitate your needs to the best of their ability. We also request that you inform us of any specific needs, such as those related to language, literacy, learning, mobility, visual or auditory impairments, before enrolling. Failure to disclose any such conditions that could impact your learning experience may limit our capacity to provide the necessary support when it's needed.
Information Privacy
In accordance with our Privacy Policy and applicable Privacy Act provisions, the data collected via your enrolment form is solely for the purposes of processing your enrolment and managing your academic records. We are committed to ensuring the confidentiality of your personal information.
Discrimination
Our institution is committed to providing equal access to our training and license programs for all students, without discrimination based on gender, race, or any learning challenges, including but not limited to difficulties with numeracy, literacy, language, or any other learning or physical disabilities. Should any student feel they have experienced discrimination, we encourage them to engage with our formal complaints procedure to address and resolve the matter.
During your training and assessment period, you are entitled to certain rights. Top Rider Sunshine Coast is committed to providing an experience that is both rewarding and pleasant. Should you encounter any form of harassment, discrimination, or abuse, we urge you to utilize our established complaints procedure. This process is designed to address your concerns swiftly and effectively, ensuring a safe and respectful environment for all participants.
Risk Management
The risk management process is a critical component of our staff's responsibilities. It involves a systematic procedure where staff must first identify potential hazards and assess the risks arising from those hazards. Subsequently, they must determine appropriate control measures to either prevent or reduce the risk levels. Once these measures are decided upon, staff are responsible for their implementation. Finally, it is essential to continuously monitor and review the effectiveness of these measures to ensure they are achieving the desired level of risk mitigation.
All participants are obligated to comply with the prescribed measures, as this is essential for maintaining a secure and conducive learning atmosphere. Failure to observe these measures may result in appropriate actions to uphold the integrity of the learning environment.
Complaints Handling
Top Rider Sunshine Coast is committed to maintaining and enhancing our reputation as a premier provider of rider training services and associated products. We are devoted to meticulously considering the concerns and requirements of both our current and potential clients, ensuring that any challenges faced are addressed promptly and effectively.
During your training and evaluation, you are entitled to certain rights. It is our priority at Top Rider Sunshine Coast to make your experience with us rewarding and pleasant. Should you encounter any form of harassment, discrimination, abuse, or other grievances, we urge you to utilize our established complaints procedure.