Last Updated: 12/08/2024
At Top Rider Australia, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, whether through our website, during your enrolment in a Q-Ride course, or when accessing other services we offer.
Collection of Personal Information
We may collect personal information from you in a variety of ways, including but not limited to:
- When you register or enrol in a Q-Ride course or other training services.
- When you contact us via phone, email, or through our website.
- When you complete forms or provide information to us, such as through feedback surveys or assessments.
- When you engage with us on social media or through other online platforms.
The types of personal information we collect may include, but are not limited to:
- Full name Contact information (e.g., email address, phone number, postal address)
- Date of birth Driver’s license details
- Medical information relevant to your training
- Payment information (e.g., credit card details)
- Course participation details
- Photographs or video recordings taken during training sessions
- Feedback and assessment results
Use of Personal Information
Top Rider Australia collects and uses your personal information for the following purposes:
- To process your enrolment in Q-Ride courses and other training services.
- To provide you with information, products, or services that you request from us.
- To assess your eligibility for training programs.
- To administer and manage our courses, including scheduling and assessments.
- To communicate with you regarding your enrolment, training progress, and any changes to your scheduled courses.
- To improve our services and training programs based on feedback and assessments.
- For marketing and promotional purposes, including the use of photographs or video recordings, provided you have given consent.
- To comply with legal obligations and government regulations, including reporting requirements to the Department of Transport and Main Roads.
Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- To the Department of Transport and Main Roads for the purpose of processing your Q-Ride certification and licensing.
- To our affiliated companies, service providers, and business partners who assist us in delivering our services (e.g., payment processors, IT support).
- To third parties when we have your consent to do so.
- Where required or permitted by law, such as in response to a legal request or regulatory requirement.
- In the event of a business transaction, such as a merger, acquisition, or sale of assets, where your personal information may be transferred to the new entity.
Security of Personal Information
We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, misuse, loss, or disclosure. These measures include:
- Secure storage of personal information in electronic and physical formats.
- Access controls to limit who can view and manage your personal information.
- Encryption of sensitive data, such as payment information.
- Regular monitoring and review of our security practices and procedures.
Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make a request, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and, where appropriate, make the necessary corrections.
Retention of Personal Information
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, or reporting requirements. Once your personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.
Cookies and Online Data Collection
Our website may use cookies and similar tracking technologies to enhance your experience, gather information about how our website is used, and assist with marketing efforts. You can manage your cookie preferences through your web browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
Third-Party Websites
Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit.
Changes to This Privacy Policy
Top Rider reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on our website, and the "Last Updated" date at the top of this policy will reflect the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Top Rider
4 Gunn Court, Crowley Vale, QLD 4342
1300 131 362
info@toprider.net.au
We are committed to addressing your privacy-related inquiries and resolving any concerns you may have.